Terms & Conditions
Welcome to Ceilingfanshop.com.au!
Please see our standard Terms & Conditions below:
Please ensure that you read all terms and conditions carefully before making your purchase. By purchasing any item, you have agreed to the exclusive terms and conditions governing the sales between the Customer and Ceiling Fan Shop.
1.1. All orders placed through our web site are subject to confirmation and acceptance by ceilingfanshop.com.au.
1.2. Ceiling Fan Shop always endeavours to bring you the best possible prices, however, due to the nature of the industry, we reserve the right to change prices without notice at any time. Ceiling Fan Shop reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and payment made. If payment has been made for the purchase and your order is cancelled, we will notify you immediately and refund the amount paid. We will let you know as soon as possible of any changes in prices, or cancellation of orders.
1.3. The Ceiling Fan Shop website and the Ceiling Fan Shop retail store, may have variations in price. The two stores operate as separate entities, and prices on the website may change at any time due to the nature of the lighting industry.
1.4. The prices listed on the website are online prices only, and are despatched straight from our warehouse to you. This involves savings for us, and the savings are passed back to you.
1.5. Prices may vary at any time, and we will not be liable to refund any differences in price if an item’s price changes post-sale.
2.1. Every effort will be made to satisfy your order as quickly as possible. If for any reason beyond our control we are unable to supply a particular item, we will notify you straight away. In this instance, your order will be placed on back order.
2.2. We recommend that you always contact us before placing your order if you have an availability concern, or are on a deadline, as not all items are in-stock at all times. We do our best to keep all items in-stock, however times may arise where we may be caught out with an item. In this case, your item will be ordered, and as soon as it arrives at our warehouse, it will be shipped straight to you.
Delivery & Shipping
3.1. We do our best to deliver your order promptly. Once funds have cleared into our account, most items are picked and packed from our warehouse within 3-5 days before being dispatched. Please note extra time may be needed for any out of area/regional deliveries, i.e. those areas not within major cities or urban areas.
3.2. Orders will be delivered to the address specified by you.
3.3. Deliveries will be brought to you by professional delivery drivers. Our preferred courier companies are Fastway Couriers and Australia Post.
3.4. While all care is taken in the postage of your purchase, we will assume no liability for any late delivery. In addition, this does not constitute rights for a return or a refund.
3.5. Missing or damaged goods in transit will be processed according to the terms and conditions of the courier company. Claims will only be dealt with within 48hrs of the delivery.
3.6. ALL deliveries MUST be signed for upon arrival. If you request to have an Authority to Leave with a third party, Ceiling Fan Shop MUST be advised in writing of this. In this instance Ceiling Fan Shop DO NOT take any responsibility for any lost, stolen or misplaced items delivered with an Authority to Leave and the customer will need to deal with the freight provider directly in order to track their goods and to pay for any additional costs incurred if there is any issue with the delivery of the item.
Pictures & Product Descriptions
4.1. Pictures are for illustrative purposes only.
4.2. Whilst every effort is made to make product descriptions as accurate as possible, errors may sometimes occur.
4.3. Some computers and screen resolutions may cause product miss-representations of products. This maybe caused by the angle the photo was taken, the camera flash, etc.
4.4. If your purchase is of a very specific nature, or you require clarification on any item specifications, please contact us via the contact us form, or call during business hours before making your purchase.
5.1. We accept the following methods of payment online: Credit Card (Visa and Mastercard, AMEX) & Paypal.
5.2. You can also pay by Cash, Credit Card, or Debit Card if the item is to be picked up in-store.
Secure Credit Card Payments & Refunds
6.1. We do not keep your credit card details on record.
6.2. Once your transaction has been completed we do not have access to your credit card information. This is strictly regulated by the banking authorities.
6.3. If a refund is required, and payment was made by credit card, in some cases we may have to refund the amount paid into a bank account.
6.4. Your credit card details are completely safe and secure. All credit card information is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet.
6.5. There may be times when we may have to contact you to verify you as the card holder.
7.1. Ceiling Fan Shop is not be liable to the Customer, or to any other person, for any loss or damage caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
7.2. Ceiling Fan Shop expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
Changes To Terms
8.1. These terms and conditions are subject to change at any time, without prior written notice.
Please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Ceiling Fan Shop.
9.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
Returns Policy, Order Cancellations & Warranties
10.1. Individual product warranties are detailed in each product description, and apply from the date of purchase.
10.2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
10.3. Warranty on Globes other than LED is Nil, unless found to be DOA (Dead On Arrival).
10.4. LED Globes that are faulty carry a replacement warranty. A replacement warranty is a one for one warranty. It is the customer’s responsibility to return faulty items to us, along with a prepaid Australia Post satchel for its return to you. We are not liable for any freight costs involved in returning warranty items to you. You may contact the manufacturer of the globes for warranty replacements.
10.5. Ceiling Fan warranties are covered by their respective brands. If you have an issue with a ceiling fan, call the manufacturer and they will handle the warranty claim from there. Do not send or return the ceiling fan to the store.
10.6. All warranties are void, if they are NOT installed by a licensed electrician. In Australia it is Illegal to perform electrical work without the appropriate electrical licenses.
10.7. Any items returned for warranty, must be accompanied by:
* A Returns Authority Email supplied by Ceiling Fan Shop
* Original proof of purchase
* A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
10.8. It is the customer’s responsibility to organise the return of items to us. This means packaging it appropriately and paying for the freight costs.
10.9. All care is taken in the packaging and postage of your purchase and we will deal with any breakages or faulty fittings ASAP. In addition this does not constitute a refund, only a replacement.
10.10. Postage fees are non refundable.
10.11. For any items that are either “Damaged in Transit” or “Dead on Arrival” you must contact us within 24 hours of remittance. These items will be replaced as soon as we have all relevant documentation.
10.12. Physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
10.13. Items selected for purchase in error: It is the buyers responsibility to notify us of cancellation within 24 hours of placing the order.
10.14. Change of mind or Order Cancellation after reception of order: It is the buyer’s responsibility to notify us of cancellation within 24 hours of receiving the order. If items are to be returned, it is recommend that you return the items via an insured mail service for your protection at your own cost. Any refund for an order that is cancelled or for any items that are returned shall be calculated at less 20% re-stocking, processing and handling fee, and a store voucher will be issued for the balance of the order.
10.15. If a registered service is not used, and/or we do not receive the returned item, we will assume no responsibility for the loss.
10.16. It may take up to 14 days to process your return after we receive your item.
10.17. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
10.18. Once the returned item is tested: If the item is found to be not faulty, a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
10.19. Where the goods are listed as “Sale/Clearance”, these items cannot be returned nor a credit or exchange issued.
10.20. If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.